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You are here :: Directorates  >> Call Centre
Call Centre

What is KZNDOE Call Centre?
The Call Centre has been established to provide a communication service between the Provincial Department of Education and in particular its employees and the public in general. The KZN Department of Education is the biggest employer in the province with over 100 000 employees spread throughout the province. The majority of the department’s employees are educators. Being the biggest employer the department has an often challenge and daunting task of ensuring that the human resource business and operational matters are overseen and are run effectively. The department also has 12 districts, circuit offices, ward offices, more than 6000 schools and colleges of Further Education and Training that dot across the province. This makes it increasingly difficult for the department at Head Office level to monitor operations and be in the know of HR issues and challenges that employees encounter at these levels on a day-to-day basis.
 
Why was the Call Centre established?
To provide a channel of communication between the department and all its employees including the public on Service Delivery related issues and on to ensure that HR enquiries along with Operational Matters are dealt with promptly to minimize unnecessary backlogs. Employees can also call the Call Centre to voice their suggestions, comments, compliments or complaints relating to HR and Operational matters.
 
Where is the Call Centre situated?
At the KZN Department of Education Building, 228 Pietermaritz Street, 4th floor, room 426, Pietermaritzburg.
 
Who can contact the Call Centre?
Any person in the employ or former employ of the KZN Department of Education. The general public can also contact the Call Centre.
 
What are the benefits of the Call Centre for KZN Education employees and former employees?
Our trained and knowledgeable Call Centre Agents have extensive work experience in Human Resource Management and Personnel Relations. They are equipped to professionally handle enquiries relating to HR and Personnel. If the Call Centre Agent is unable to resolve your enquiry or is unable to provide you with adequate information, your call will be referred to the relevant Manager for further attention. You will be issued with a reference number to ensure that you will easily be able to track the progress of your enquiry. Our Call Centre Agents will also give regular updates on the progress of your enquiry.
 
What kind of assistance or information can I get from the Call Centre?
Callers can be able to request information on salary payments, pensions, internal policies, circulars, norms & standards and examinations
 
What can I do to ensure prompt assistance?
It is advised that you have your Persal and Identity Document numbers at hand to ensure prompt management of your enquiry.
 
Can I call the Call Centre to enquire about other issues not pertaining to HR or Service Delivery?
Yes, any member of the public can contact the Call Centre to request information, lodge complaints, to report on fraud and corruption. The Call Centre is for now focuses on providing a service to learners, department employees and former employees.
 
What are the call centre business hours?
Between 07h30 and 16h30 Mondays to Fridays. A recorded voice message system will be activated for callers who call outside of business hours. The Call Centre business hours will be reviewed based on Customer demand.
 
Do I pay for the call?
Yes, the Call Centre number 0860596363 is a share call number.
 
How long will it take before my enquiry is settled?
This will depend on the complexity of your enquiry. Our Call Centre Agents will keep you updated with all developments regarding your enquiry.
 
Is there any other form of recourse that I can take if unhappy with how the enquiry had been handled?
Should you be dissatisfied with the process or way in which your enquiry had been handled you can contact the Call Centre Manager or the Complaints and Public Liaison Officer, Department of Education.
 

What about confidentiality?
The Call Management System ensures that: All calls are recorded for security purposes and a high level of confidentiality is exercised as stipulated in the Information Management Act.

 
Call 0860 596 363 / 0860 KZN DOE
 

 
Nomfundo Malinga
Tel: 033 846 5480
Email: Nomfundo.Malinga@kzndoe.gov.za
 
Nosipho Ndlovu
Tel: 033 846 54760
Email: Nosipho.Ndlovu@kzndoe.gov.za
 
Theresa Van Niekerk
Tel: 033 846 5478
Email: Theresa.Vanniekerk@kzndoe.gov.za
 
Audrey Ngcobo
Tel: 033 846 5479
Email: Audrey.Ngcobo@kzndoe.gov.za
 
Sandile Ntombela
Tel: 033 846 5481
Email: Sandile.Ntombela@kzndoe.gov.za
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